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Politique d'annulation

Consultation Policy 🔵 All consultations are provided to help you understand care options and next steps. There is no obligation to proceed with services. Booking & Scheduling Policy 🔵 Appointments and care services are scheduled based on availability and confirmed after consultation. Same-day or urgent requests are accommodated when possible. Cancellation & Rescheduling Policy 🔵 We kindly ask for advance notice if you need to cancel or reschedule. This helps us support other families and our caregivers. Caregiver Assignment Policy 🔵 Caregivers are matched based on care needs, availability, and compatibility. While we aim for consistency, substitutions may occur when necessary. Payment & Billing Policy 🔵 Payment details and billing schedules are discussed and agreed upon before services begin. Client Responsibilities 🔵 Clients and families are asked to provide accurate information, maintain a safe environment, and communicate changes promptly. Privacy & Confidentiality 🔵 Your personal information is kept private and used only to coordinate care, in accordance with applicable privacy laws.