Transparency and Trust: How to Share Feedback or File a Concern About Personal Assistance Services

Clear communication is an essential part of reliable personal assistance services for aging adults in Delaware. While our agency works to provide consistent and dependable in-home support, questions or concerns may occasionally arise. Having a clear and respectful way to share feedback helps ensure services continue to meet expectations.

Clients and families in New Castle, Newark, and surrounding Delaware communities are encouraged to communicate openly about any aspect of their personal assistance services. Concerns may relate to scheduling, service preferences, or interactions with a caregiver or support staff member. Feedback can be shared by phone or in writing, depending on what feels most comfortable.

When a concern is received, it is reviewed by our management team using established internal procedures. The review process focuses on understanding the situation and identifying appropriate next steps. This may include discussing the concern with the client, reviewing the current service plan, or speaking with the assigned support staff.

When adjustments are needed, we take practical action. This may involve additional guidance for a team member, assigning a different caregiver, or updating the service schedule. Our goal is to address concerns in a timely and respectful manner while maintaining a non-retaliatory environment.

These personal assistance services are non-medical in nature and are designed to support everyday routines at home. By maintaining transparency and accountability, we build trust with families and ensure our services remain responsive, respectful, and reliable.